Introducing Converso, the AI-powered customer support solution designed to revolutionize the way their business provides customer service. With Converso, they can say goodbye to long wait times and frustrating customer interactions. This innovative technology streamlines the support process, saving their agents valuable time while improving customer service levels. Gone are the days of sifting through endless messages and struggling to keep up with customer inquiries. With Converso, they can reduce agent message volumes by an impressive 50%, allowing them to focus on more pressing matters. This not only increases productivity, but also leads to happier, more satisfied customers. But that's not all. Converso is equipped with the latest AI technology, meaning their virtual assistant is always learning and adapting to better serve their customers. This allows for a more personalized experience, building brand loyalty and trust amongst their clientele. And don't limit yourself to just one channel. With Converso, they can deploy their AI Assistant across multiple platforms, ensuring a seamless and consistent experience for their customers no matter where they choose to reach out for support. Whether it's through email, social media, or live chat, Converso has got they covered. As a professional with a third party perspective, they understand the importance of efficiency and superior service. That's why they are confident that Converso is the perfect fit for their business. With this informative, organized, and authoritative approach, they guarantee that their customers will be blown away by the level of support they receive. So why wait? Join the AI revolution and see the difference Converso can make for their business today.
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Deep Dive with Clara AI
Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
AI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Multi-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresMulti-language Support
Available in multiple languages to support global customersStandard Features
Concurrent Calling
Allows to place more calls simultaneously without reducing call quality.Social Media Integration
Enables integrating the software with social media for better reach and coverageMulti-Channel Communication
Helps in receiving queries and offering help through multiple channelsMacros (Templated Responses)
It helps to store, create, and send pre-written responses to maintain the flow of the conversation.Document Storage
Helps in storing the documents electronically and in a systematic wayCustomizable Branding
This feature enables the customization of brand marketing to meet specific requirements and preferences.Ticket Management
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolvedKnown Issue Management
Helps to tackle and to manage familiar issues or routine challengesKnowledge Base
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.Live Chat
Allows you to instantly communicate with your customers and/or exchange chat messages onlineIncident Management
Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in futureSurveys & Feedback
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedbackContract (SLA Management)
Helps to manage, automating and organizing important aspects concerning a service-level agreementCommunity Forums
Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the companyAutomated Routing
It helps in automatically directing queries and data to the appropriate agent.Alerts (Escalation)
Helps to route critical tickets to the boss or in-house experts and alerting against them when such comeSelf Service Portal
Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functionsFree Trial
Not available
Converso Custom
Features
Learn more about Converso Pricing
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Collaborate as a ...
Automate workflows
What is Converso used for?
Converso is Help Desk Software. Converso offers the following functionalities:
Learn more about Converso features.
What are the top alternatives for Converso?
Here`s a list of the best alternatives for Converso:
Does Converso provide API?
Yes, Converso provides API.
Vendor Details
London, United KingdomSocial Media Handles
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