MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
customer support software to meet your unique needs
Deep Dive with Clara AIDiamanteDesk - easy-to-use help-desk Open Source support ticketing system and customer service solution that meets unique business requirements for eCommerce. DiamanteDesk is FREE Open Source easy-to-use help-desk solution. This customer service software allows easy customizations to meet unique business needs. It’s based on modern technology stack (PHP 5, Symfony2, Oro Platform, Bootstrap) that provides high reliability, flexibility, scalability and extensibility. Our support ticketing system helps to bring quality of your customer care to the new level.
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Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
Multi-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresAI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Multi-language Support
Available in multiple languages to support global customersStandard Features
Social Media Integration
Enables integrating the software with social media for better reach and coverageMulti-Channel Communication
Helps in receiving queries and offering help through multiple channelsDocument Storage
Helps in storing the documents electronically and in a systematic wayCustomizable Branding
This feature enables the customization of brand marketing to meet specific requirements and preferences.Ticket Management
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolvedKnown Issue Management
Helps to tackle and to manage familiar issues or routine challengesAutomated Routing
It helps in automatically directing queries and data to the appropriate agent.Alerts (Escalation)
Helps to route critical tickets to the boss or in-house experts and alerting against them when such comeSelf Service Portal
Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functionsConcurrent Calling
Allows to place more calls simultaneously without reducing call quality.Incident Management
Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in futureMacros (Templated Responses)
It helps to store, create, and send pre-written responses to maintain the flow of the conversation.Surveys & Feedback
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedbackKnowledge Base
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.Contract (SLA Management)
Helps to manage, automating and organizing important aspects concerning a service-level agreementCommunity Forums
Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the companyLive Chat
Allows you to instantly communicate with your customers and/or exchange chat messages onlineFree Trial
Not available
DiamanteDesk Free
Features
Disclaimer: The pricing details were last updated on 10/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about DiamanteDesk Pricing
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Dashboard
DiamanteDesk config
Installation guide
What is DiamanteDesk used for?
DiamanteDesk is Help Desk Software. DiamanteDesk offers the following functionalities:
Learn more about DiamanteDesk features.
What are the top alternatives for DiamanteDesk?
Here`s a list of the best alternatives for DiamanteDesk:
Does DiamanteDesk provide API?
Yes, DiamanteDesk provides API.
Vendor Details
Kyiv, UkraineSocial Media Handles
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