HappyFox

About HappyFox

HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and knowledge base. HappyFox helps storing contextual customer information and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency etc. In-detail ticket life-cycle report allows tracking each ticket history.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $24.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%
Reviews

92%
Momentum

65%
Popularity

64%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Online

HappyFox Awards

# 2 Highly Rated Help Desk Software
Q1 2022

# 4 Highly Rated Help Desk Software
Q1 2021

# 11 Most Popular Help Desk Software
Q1 2021

# 10 Highly Rated Help Desk Software
Q3 2019

# 8 Fastest Growing Help Desk Software
Q3 2019

# 6 Most Popular Help Desk Software
Q3 2019

# 7 Most Searched Help Desk Software
Q3 2019

HappyFox Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

HappyFox Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

Basic (Agent-Based) $24.00 $29.00 per month

$29 Per Agent Per Month Billed Monthly

$24 Per Agent Per Month Billed Annually

$21 Per Agent Per Month Billed for 2 Years

Features

Unlimited Tickets
Omnichannel Ticket Creation
SLA Management
Knowledge Base
SSO (GSuite/SAML/Azure)
Up to 5 Agents

Team (Agent-Based) $49.00 $69.00 per month

$69 Per Agent Per Month Billed Monthly

$49 Per Agent Per Month Billed Annually

$39 Per Agent Per Month Billed for 2 Years

Features

Includes Features of Basic Plan, Plus
Multi-brand Helpdesk
Custom Email
Custom Domain
Custom Roles and Permissions
Custom Ticket Queues
24/5 Email Support
Optional EU Data Center

Pro (Agent-Based) $99.00 $119.00 per month

$119 Per Agent Per Month Billed Monthly

$99 Per Agent Per Month Billed Annually

$89 Per Agent Per Month Billed for 2 Years

Features

Includes Features of Team Plan, Plus
Proactive Agent Collision
Task Management
Asset Management
Scheduled Tickets
IP-Based Restriction
Load Balanced Ticket Assignment
Password Policy Management
24/7 Email Support
Uptime SLA

Enterprise Pro (Agent-Based) Custom

Features

Includes Features of Pro Plan, Plus
Agent Scripting
2 TB Attachment Store
All-time Reporting History
Advanced Audit Logs
24/7 Phone Support
Customer Success Manager

Growth (Unlimited Agents) $1,999.00 $1,999.00 per month

$1999 Per Month Billed Annually

$1599 Per Month Billed for 2 Years

Features

Unlimited Agents
20,000 Tickets Per Year
20 Custom Fields

Scale (Unlimited Agents) $3,999.00 $3,999.00 per month

$3999 Per Month Billed Annually

$3199 Per Month Billed for 2 Years

Features

Unlimited Agents
150,000 Tickets Per Year
100 Custom Fields

Scale Plus (Unlimited Agents) $5,999.00 $5,999.00 per month

$5999 Per Month Billed Annually

$4799 Per Month Billed for 2 Years

Features

Unlimited Agents
300,000 Tickets Per Year
200 Custom Fields

Ultimate (Unlimited Agents) Custom

Features

Unlimited Agents
1,000,000 Tickets Per Year
300 Custom Fields

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 21/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HappyFox Pricing

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HappyFox Reviews

User Rating

4.6/5 (Based on 171 Ratings)

Rating Distribution

Excellent
67.3%
Very Good
28.1%
Average
2.9%
Poor
1.8%
Terrible
0%

User Sentiments

Easy to use interface, Excellent customer support, Highly customizable, Extensive integrations

Mobile app limitations, Occasional slow performance, Limited reporting features, Lack of advanced automation

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Review Summary

Overall, users praise HappyFox's user-friendly interface, ease of use, and comprehensive features. Its ticketing system, knowledge base, and reporting capabilities are highly regarded. Additionally, many users appreciate its mobile app and integrations with other applications. However, some users have reported occasional bugs and glitches, and a few have expressed concerns about the pricing. Overall, HappyFox is a popular choice among small businesses and startups due to its affordability and ease of use.

Pros

Userfriendly interface makes it easy for teams to collaborate and track customer interactions.
Customizable automation features help streamline workflows and improve efficiency.
Robust reporting and analytics provide insights into customer satisfaction and agent performance.
Seamless integration with popular business tools and platforms enhances productivity and streamlines operations.

Cons

Occasional performance issues and glitches may hinder user experience.
Limited customization options for certain features may restrict the ability to fully tailor the platform to specific needs.
Some users have reported challenges with data migration and integration, requiring additional effort during implementation.

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