93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Bring Order to Customer Service Chaos
HubSpot's Service Hub is a comprehensive, cloud-based Help Desk solution designed to revolutionize customer service. With an array of robust tools, it empowers businesses to deliver unparalleled and efficient customer experiences at any scale. The platform is intuitive and integrates seamlessly with the company's operations, facilitating a self-service approach that customers appreciate. By implementing Service Hub, not only to streamline the support processes, but also cultivate a community of satisfied advocates, eager to spread the word about the exceptional service. This turnkey solution is the linchpin for building lasting customer relationships and fostering business growth through positive engagement.
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Deep Dive with Clara AI
Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
AI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Multi-language Support
Available in multiple languages to support global customersMulti-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresStandard Features
Concurrent Calling
Allows to place more calls simultaneously without reducing call quality.Incident Management
Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in futureSocial Media Integration
Enables integrating the software with social media for better reach and coverageMulti-Channel Communication
Helps in receiving queries and offering help through multiple channelsMacros (Templated Responses)
It helps to store, create, and send pre-written responses to maintain the flow of the conversation.Document Storage
Helps in storing the documents electronically and in a systematic wayCustomizable Branding
This feature enables the customization of brand marketing to meet specific requirements and preferences.Ticket Management
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolvedSurveys & Feedback
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedbackKnown Issue Management
Helps to tackle and to manage familiar issues or routine challengesKnowledge Base
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.Contract (SLA Management)
Helps to manage, automating and organizing important aspects concerning a service-level agreementCommunity Forums
Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the companyAutomated Routing
It helps in automatically directing queries and data to the appropriate agent.Alerts (Escalation)
Helps to route critical tickets to the boss or in-house experts and alerting against them when such comeSelf Service Portal
Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functionsLive Chat
Allows you to instantly communicate with your customers and/or exchange chat messages onlineFree Trial
Not available
Free Free
Free for up to 2 Users
Start Crafting Better Customer Experiences — For Free
Features
Service Hub Starter $15.00 $20.00 per user / month
Essential Tools to Put Customers First and Deliver Authentic Service
Features
Starter Customer Platform $15.00 $20.00 per user / month
Essential Marketing, Sales, Service, Content, and Operations Software
Features
Service Hub Professional $90.00 $100.00 per user / month
Comprehensive Help Desk Software to Scale Self-service and Automation
Features
Note:*Cost shown does not include the required, one-time Professional Onboarding for a fee of $1,500
Service Hub Enterprise $150.00 $150.00 per month
Starts at US$150 Per Seat Per Month
Features
Note: *Cost shown does not include the required, one-time Enterprise Onboarding for a fee of $3,500
Screenshots of Vendor Pricing Page
Learn more about HubSpot Service Hub Pricing
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Now live: Service...
What is HubSpot Service Hub used for?
HubSpot Service Hub is Help Desk Software. HubSpot Service Hub offers the following functionalities:
Learn more about HubSpot Service Hub features.
What are the top alternatives for HubSpot Service Hub?
Does HubSpot Service Hub provide API?
Yes, HubSpot Service Hub provides API.
Vendor Details
Cambridge, Massachusetts - 02141 Founded : 2006Social Media Handles
Not available
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