Issuetrak

About Issuetrak

Issuetrak is an issue-tracking software that can be easily configured to suit the needs of businesses. It simplifies operations by managing complaints, customer support requests, workflow management, help desk tickets, and other tasks. With Issuetrak's automation system, day-to-day operations become more organized by defining unique processes and customizing management. The software comes with in-built features such as report generation, task management, alerts, and notifications to help users stay on top of all the issues reported by customers or employees. Users can also add notes to manage these issues effectively. Additionally, Issuetrak is highly customizable making it easy to integrate into existing systems.

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Pricing

Free Trial Available
Starts at $24.25. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

80%
Momentum

60%
Popularity

81%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Online

Issuetrak Awards

# 19 Highly Rated Help Desk Software
Q1 2022

# 20 Most Popular Help Desk Software
Q1 2022

# 19 Highly Rated Help Desk Software
Q1 2021

# 20 Most Popular Help Desk Software
Q1 2021

# 9 Most Popular Help Desk Software
Q3 2019

Issuetrak Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Issuetrak Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( One-time license / Subscription / Quotation Based )

MONTHLY YEARLY

Cloud $24.25 $27.00 per user / month

Team

$27 per Agent billed Monthly
$291 per Agent billed Yearly

10 Agents minimum on all Team plans.

Support: Agents + free unlimited users

$79 per Agent billed Monthly
$876 per Agent billed Yearly

3 Agents minimum on all Support plans.

Features

Automatic updates
Enhanced security
Guaranteed uptime
Guaranteed performance
Custom URL (TLS/SSL)
Test site sandbox environment
US / Canada hosting
SOC2 Certified

On-Premises Others

Subscription

Team: $160 per Agent
Support: $478 per Agent

Perpetual

Team: $212 per Agent billed One-time
Support: $1059 per Agent billed One-time

3 Agents minimum on all Support plans

10 Agents minimum on all Team plans

Features

Perpetual or Annual licenses are available
Control the servers in their environment
Scale the servers hosting Issuetrak to meet the needs
Perform maintenance and upgrades on own schedule
Security and control of the data

Cloud+ Custom

All the benefits of standard cloud plus full oversight of environment configurations. Want to own a dedicated server? A fully private cloud?

Features

Includes features of Cloud plan, plus
Dedicated Server
Dedicated hosting for private cloud services
Domain and IP restrictions
Choose a data center based on geographic location
Migration assistance
Built to security and compliance needs

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 28/01/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Issuetrak Pricing

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Issuetrak Reviews

User Rating

4.5/5 (Based on 177 Ratings)

Rating Distribution

Excellent
58.8%
Very Good
34.5%
Average
5.6%
Poor
1.1%
Terrible
0%

User Sentiments

Ease of Use, Excellent Customer Support, Versatile and Flexible Software, Comprehensive Reporting Features

Limited Mobile Functionality, Complex Initial Setup, Limited Customization Options, Outdated User Interface

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Review Summary

Users generally express satisfaction with IssueTrak's user-friendly interface, praising its intuitive design, ease of use, and quick implementation. The software's customization options and ability to adapt to specific needs receive positive feedback. IssueTrak is also commended for its reliable performance, efficient management of tickets, and effective collaboration tools. However, some users mention occasional glitches and limited reporting capabilities as areas for improvement. Overall, the general sentiment towards IssueTrak is positive, with users highlighting its user-friendliness, customization, reliability, and collaboration features as strengths.

Pros

Simplified user interface enables easy navigation and efficient task management.
Effective incident and issue tracking capabilities streamline issue resolution processes.
Integrates seamlessly with popular applications to enhance productivity.

Cons

Reporting features could be enhanced to provide more indepth data analysis.
Customization options may be limited, hindering the adaptation to specific business needs.

AI-Generated from the text of User Reviews

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