Kapture CX

About Kapture CX

Kapture CX is a CRM software that packs together capabilities related to marketing, sales, operations, and customer services in a single package. The tool is known for its ease of use and simple interface and can be integrated smoothly with the existing technological infrastructure of any company. This is made possible by 500 plus APIs that ensure seamless pan-organization synchronization. Users can send customized emails to a wide range of audiences through easy predefined templates. Moreover, live chat support allows team members to extend better customer support and sell more. The dashboard captures and showcases crucial KPIs, such as each agent's number of answered/unanswered calls. Other notable features include integrated sales tracking, omnichannel support, real-time reporting, dedicated cloud storage servers, high-end security, on-field order capturing, and much more.

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Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%
Reviews

83%
Momentum

65%
Popularity

79%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Kapture CX Awards

# 9 Fastest Growing Software CRM Software
Q1 2024

# 15 Most Popular Software CRM Software
Q1 2023

# 7 Highly Rated CRM Software
Q3 2019

# 19 Fastest Growing CRM Software
Q3 2019

Kapture CX Features

Show Feature Explanation

Show Missing Features

CRM Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

Customization

Helps to customize the system for use in industry-specific use cases

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Standard Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Marketing Automation Features

Website Visitor Tracking

This feature allows you to analyze and understand the behavior of your website visitors.

Lead Nurturing

Timely following up with your leads in order to convert them into a prospective customer.

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Landing Pages

Enables you to create an attractive platform where your subscribers will be directed to upon clicking on a link in the email

Email Drip Campaigns

An email drip campaign helps you automatically send a series of emails at regular intervals.

Channel Management

It is the process that assists businesses to develop various marketing strategies and techniques in order to reach out to the potential customer base as much as possible.

Campaign Segmentation

A feature that helps to acquire more leads by evaluating anonymous website visitors along with their buying needs, preferences, and loyalty.

Analytics (ROI Tracking)

ROI (Return on Investment) evaluates the profitability of your expenditure on a marketing program and identifies the most effective campaigns to drive revenue.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Multivariate Testing

Allows testing different variations of multiple webpage elements to find the best one among them

Help Desk Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Multi-language Support

Available in multiple languages to support global customers

Kapture CX Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Essential Custom

Features

Ticketing Platform
- Ticketing System
- Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
Integrations
- 1000+ API Integrations
Support
- Online Support – Chat, Email, Call
Dashboards
- Analytics Dashboard
Others
- Knowledge Base
- Auto-Trigger
- Folder & Queue Management
Pre-Ticket Assignment
- Smart Routing
- Customer Persona Based Resolution
Agent Assistance
- Summarize
- Fix the Reply
- Tone Selector
- Expand Text

Professional Custom

Features

Ticketing Platform
- Ticketing System
- Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
Integrations
- 1000+ API Integrations
Support
- Online Support – Chat, Email, Call
- Multilingual Support
- 24×7 Support
- Continual Improvement Module
- Dedicated Account Manager
Dashboards
- Analytics Dashboard
- Advanced Analytics Dashboard
Others
- Knowledge Base
- Auto-Trigger
- Folder & Queue Management
- Contextual SOP
KAI
- Self-Serve
- Gen-AI Knowledge Base
  - Ticket Deflection
Pre-Ticket Assignment
- Smart Routing
- Customer Persona Based Resolution
Agent Assistance
- Summarize
- Fix the Reply
- Tone Selector
- Expand Text
- Profanity Detection
- Magic Reply
Post-Ticket Assignment
- Auto Ticket Summary
Post-Ticket Disposition
- Auto QA
Gen AI – Analytics
- CX Load Predictions

Enterprise Custom

Features

Ticketing Platform
- Ticketing System
- Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
Integrations
- 1000+ API Integrations
Support
- Online Support – Chat, Email, Call
- Multilingual Support
- 24×7 Support
- Continual Improvement Module
- Dedicated Account Manager
Dashboards
- Analytics Dashboard
- Advanced Analytics Dashboard
Others
- Knowledge Base
- Auto-Trigger
- Folder & Queue Management
- Contextual SOP
- Web Forms
- Sandbox
- Internal Chat
KAI
- Self-Serve
- Gen-AI Knowledge Base
  - Ticket Deflection
  - FAQ Generation
  - Smart FAQ Search
- Chatbot
- Email Bot
- Social Media Bot
Pre-Ticket Assignment
- Smart Routing
- Customer Persona Based Resolution
Agent Assistance
- Summarize
- Fix the Reply
- Tone Selector
- Expand Text
- Profanity Detection
- Magic Reply
- Agent Co-Pilot
Post-Ticket Assignment
- Auto Ticket Summary
Post-Ticket Disposition
- Auto Skillset
- Auto QA
Gen AI – Analytics
- NLQ
- CX Load Predictions

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 14/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Kapture CX Pricing

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Kapture CX Reviews

User Rating

4.6/5 (Based on 168 Ratings)

Rating Distribution

Excellent
70.8%
Very Good
21.4%
Average
4.2%
Poor
2.4%
Terrible
1.2%

User Sentiments

Customizable Dashboard, Mobile CRM, Excellent Customer Support, Comprehensive Reporting and Analytics

Occasional System Lag, Outdated User Interface, Slow Ticket Resolution, Limited Mobile App Functionality

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Review Summary

Users praise Kapture CRM for its user-friendly interface, customizable features, and excellent customer support. Many reviewers highlight the software's ease of use, even for those with limited technical expertise. The ability to tailor the CRM to specific business needs is also appreciated. Additionally, reviewers commend Kapture CRM's customer support team for their responsiveness and helpfulness. However, some users mention occasional glitches and limited reporting capabilities as areas for improvement. Overall, Kapture CRM receives positive feedback for its user-centric design, flexibility, and reliable support.

Pros

Easy to use and intuitive interface.
Customizable and flexible to suit specific business needs.
Robust reporting and analytics capabilities.
Excellent customer support and onboarding process.

Cons

Some users reported occasional glitches and bugs.
May not be suitable for very large enterprises.
Limited integrations with thirdparty applications.
Some users found the pricing to be on the higher side.

AI-Generated from the text of User Reviews

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Kapture CX Screenshots

Dashboard

Sales Forecasting

Deals Management

Sales Reporting

CRM screenshot

Kapture CX FAQs

What is Kapture CX used for?

Kapture CX is CRM Software. Kapture CX offers the following functionalities:

AI Assistant
Advanced Automation
Real-time Data Sync
Omnichannel Customer Engagement
Predictive Analytics
Dedicated Phone Line Integration
Customer Segmentation
Opportunity Management
Sales Force Automation
Customization
Territory Management
Reporting (Analytics)
Order Management
Collaboration Tools
Lead Management
Quotes (Proposals)
List Management
Customer Support
Marketing Automation
Referral Tracking
Project Management
Lead Scoring
Product Catalog
Call Logging
Contact Management
Document Management

Learn more about Kapture CX features.

What are the top alternatives for Kapture CX?

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Does Kapture CX provide API?

Yes, Kapture CX provides API.

what is CRM ?

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