94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Frame out the best customer support experience for your team
LiveHelpNow is an appropriate customer service management software that helps companies provide adequate support to individual customers through chat, SMS, support ticket and FAQs. The software enables seamless communications between brands and their end-users across multiple mediums as per choice. Moreover, with LiveHelpNow, users can even get the received emails converted into support tickets on the go. It opens additional ways of communication through favourite social media channels, without much of a hassle. LiveHelpNow is an ideal software for call centres. It allows teams to create and manage unlimited workflows, chat portals and related content unique to different brands and individual products. Further, AI-based chatbots made available within the same are capable of handling frequently asked questions besides providing adequate solutions to common issues in real-time. LiveHelpNow also supports targeted engagements, facilitating seamless interaction between online visitors and the agent, leaving a strong impact on the minds of the former. Users can also create and launch pre-chat and post-chat surveys to gain a clear understanding of present business proceedings.
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Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Visitor Targeting
Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up messageVideo Chat
Make conversations more personal with video calling between your agents and your visitorsTransfers
Transfer of calls from one operator to another with just one clickShortcut Messages
Create shortcuts for the commonly used replies in order to save timeOffline Form
This feature allows your visitors to submit their questions when your agents are not available onlineKnowledge Database
Lets you have an access to all your past chat history and documentsCo-Browsing
Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.Call Me Option
Allows your visitors to speak to your agents directly over the phoneAgent Scheduling
Schedules availability of your agents to ensure maximum utilisation of your staffPersistent Chat
Creating a subject-based group conversation that persists over timeIncident Management
Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in futureSocial Media Integration
Enables integrating the software with social media for better reach and coverageMulti-Channel Communication
Helps in receiving queries and offering help through multiple channelsMacros (Templated Responses)
It helps to store, create, and send pre-written responses to maintain the flow of the conversation.Document Storage
Helps in storing the documents electronically and in a systematic wayCustomizable Branding
This feature enables the customization of brand marketing to meet specific requirements and preferences.Ticket Management
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolvedSurveys & Feedback
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedbackKnown Issue Management
Helps to tackle and to manage familiar issues or routine challengesKnowledge Base
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.Contract (SLA Management)
Helps to manage, automating and organizing important aspects concerning a service-level agreementCommunity Forums
Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the companyAutomated Routing
It helps in automatically directing queries and data to the appropriate agent.Alerts (Escalation)
Helps to route critical tickets to the boss or in-house experts and alerting against them when such comeSelf Service Portal
Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functionsLive Chat
Allows you to instantly communicate with your customers and/or exchange chat messages onlineMulti-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresConcurrent Calling
Allows to place more calls simultaneously without reducing call quality.AI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Multi-language Support
Available in multiple languages to support global customersFree Trial
Available
Chat and SMS $21.00 $21.00 per month
$226.8 per Year billed Annually, Pricing varies based on number of agents
Features
FAQ / Self-Service $21.00 $21.00 per month
$226.8 per Year billed Annually, Pricing varies based on number of agents
Features
Support Ticket $21.00 $21.00 per month
$226.8 per Year billed Annually, Pricing varies based on number of agents
Features
Call Management $9.00 $9.00 per month
Pricing varies based on number of agents
Features
Screenshots of Vendor Pricing Page
Disclaimer: The pricing details were last updated on 11/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about LiveHelpNow Pricing
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What makes LiveHe...
LiveHelpNow - The...
LiveHelpNow Compa...
LiveHelpNow Live ...
What is LiveHelpNow used for?
LiveHelpNow is Live Chat Software. LiveHelpNow offers the following functionalities:
Learn more about LiveHelpNow features.
What are the top alternatives for LiveHelpNow?
Here`s a list of the best alternatives for LiveHelpNow:
Does LiveHelpNow provide API?
Yes, LiveHelpNow provides API.
Vendor Details
Willow Grove, PennsylvaniaSocial Media Handles
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