Pure Chat

About Pure Chat

Pure Chat is a scalable live chat software that can grow as your business grows. The Pure Chat editor allows you to customize your chat widget the way you want to. The software saves all your chat history, which helps your agents while following up with a particular visitor or customer. Create canned responses so that your agents don’t have to type the same replies again and again. With Pure Chat, you can have unlimited operators and unlimited chats. Its features include Visitor Information & Location Details, FIle Transfer, Chat Alerts, Pre-Chat Infor Form and a lot more.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $39.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

92%
Reviews

81%
Momentum

65%
Popularity

84%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Pure Chat Awards

# 9 Highly Rated Live Chat Software
Q3 2021

# 15 Most Popular Software Live Chat Software
Q3 2021

# 10 Highly Rated Live Chat Software
Q3 2019

# 8 Fastest Growing Live Chat Software
Q3 2019

Pure Chat Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

92%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Pure Chat Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

MONTHLY YEARLY

Growth $39.00 $49.00 per user / month

Additional Users :

$13 per Month billed Yearly

$15 per Month billed Monthly

Features

Max Websites: 1
Users/Operators Included: 4
SMS Notifcations: 100
Unlimited Chats
Advanced Widget Customization
All Integrations
Engagement Hub
iOS and Android Mobile Apps
Security Roles (Admin, Power Users and Operators)
Unlimited Chat History Transcripts
Canned Responses
Chat Notifications
File Transfer
Trigger-Based Actions and Alerts
Realtime Analytics
Visitor Tracking
Comprehensive Account Statistics and Reports
CSV exports for Reports & Contacts
Support

Pro $79.00 $99.00 per user / month

Additional Users :

$8 per Month billed Yearly
$10 per Month billed Monthly

Features

Includes features of the Growth plan, plus
Max Websites: Unlimited
Users/Operators Included: 10
SMS Notifications: 1,000
Remove Pure Chat Branding

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Disclaimer: The pricing details were last updated on 08/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Pure Chat Reviews

User Rating

4.5/5 (Based on 349 Ratings)

Rating Distribution

Excellent
57%
Very Good
36.7%
Average
4.6%
Poor
0.6%
Terrible
1.1%

User Sentiments

Ease of Use, Real-time Customer Interaction, Customizable Chat Widgets, Mobile App Availability

Occasional Software Glitches, Limited File Sharing Functionality, Inconsistent Mobile Notifications, Limited Reporting Features

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Review Summary

Pure Chat's user-friendliness and ease of setup are widely praised, with many reviewers highlighting its intuitive interface and straightforward onboarding process. Its live chat functionality is considered reliable and efficient, enabling businesses to engage with customers promptly and effectively. Additionally, Pure Chat's reporting and analytics features are often commended for providing valuable insights into customer interactions and overall performance. However, some users have expressed concerns regarding occasional technical issues, limited customization options, and the need for more advanced features.

Pros

Easy to set up and use, with intuitive interface and no coding required.
Offers a range of customization options to tailor the chat widget to your website's branding and needs.
Provides comprehensive analytics and reporting to track performance and identify areas for improvement.
Strong customer support with quick response times and helpful resources.

Cons

Limited integration options with thirdparty platforms and applications.
Can be expensive for businesses with a large number of agents or highvolume chat traffic.
Chatbots may not be as sophisticated as those offered by other platforms.
Some users have reported occasional technical glitches and reliability issues.

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