Richpanel

About Richpanel

Deep Dive with Clara AI

Richpanel is an AI-powered customer data and experience management software used to expand sales opportunities. It is a Help Desk software to solve customer's queries and improve customer's experience. A smart routing is available to transfer your customer conversations across channels - email, chat and social. The software offers functions like create SLAs, view customers sessions live, and categorize tickets to prioritize response. The software integrates with popular eCommerce systems.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $9.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%
Reviews

67%
Momentum

64%
Popularity

79%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Large Enterprises
Medium Business

API Support

Available

Modes of Support

Business Hours, Online

Richpanel Features

Show Feature Explanation

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Live Chat Features

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Persistent Chat

Creating a subject-based group conversation that persists over time

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Richpanel Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

MONTHLY YEARLY

INCUBATOR $9.00 $9.00 per user / month

For 3 Agents

Manage Email, Social and Chat from one app.

Features

AI Assisted Replies: 50 AI replies
AI Summary
2-way AI Translation
Set custom tone for your AI
Channels
- Email
- Live chat
- Facebook
- Instagram
Agent Inbox
- Views
- Shared Inbox
- Ticketing System
- Assign & snooze tickets
- Merge Tickets
- Macros
- Tags
- Private Notes
- Customer Timeline
- Customer Profile
Integrations
Help Desk Importer
Multiple Stores: 1 store
Max seats: 3 seats
Conversations Reports
Team Activity Reports
Search History: 90 days
Reporting Window: 90 days

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PRO $50.00 $60.00 per user / month

All features, automations & AI with a fair price.

Features

AI Assisted Replies: 200 AI replies
Icludes features of Incubator plan, plus
Channels
- WhatsApp
- Phone
Agent Inbox
- Round-robin assignment
Automation Rules
Assignment
Spam Filtering Bots
Task Bots
Chat Campaigns
WhatsApp Campaigns
WhatsApp Templates
Ticket Campaigns
Conversation Fields
Customer Fields
Multiple Stores: 5 stores
Max seats: 10 seats
Collaborators: 10 free collaborators
Search History: 1 Year
Reporting Window: 1 Year
Satisfaction Reports
Revenue Reports
Revenue from Agents Reports

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PRO MAX $100.00 $120.00 per user / month

Features

AI Assisted Replies: Unlimited AI replies
Includes features of PRO plan, plus
SMS
Multilingual Support
Multiple Stores: Unlimited stores
Multiple Brands
Max seats: Unlimited seats
Remove Richpanel branding
Agent Forms
Search History: Unlimited
Reporting Window: Unlimited

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Enterprise Custom

Custom order volume

Features

Custom services
Remove Richpanel branding
Help integrating custom apps & integrations.
Dedicated success manager

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Disclaimer: The pricing details were last updated on 10/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Richpanel Pricing