Wavity Help and Service Desk

About Wavity Help and Service Desk

Introducing Wavity Help and Service Desk: the help desk software that helps users streamline their workflow and get the best performance out of each member of the team. With Wavity, they can manage a help desk with increased efficiency and no added stress. Their advanced features are designed to make it easy for the to customize the desk in any way needed. Take full control over how they want to see their analytics and results. Wavity allows users to define metrics up-front so that all information is tailored to fit their needs; this flexibility helps keep everything relevant, accurate and on track. This feature gives them reliability because they know exactly what data is important as well as eliminates wasted time sifting through irrelevant information. Not only do they provide top-performing software but at an unbeatable price! They understand budget restrictions, which is why their pricing package was designed with the in mind. Get a service that does not compromise quality for cost with Wavity Help and Service Desk. Trust us when they say that they offer unmatched value for powerful functionality at an incredibly small investment – don’t miss out on this opportunity!

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Pricing

Free Trial Available
Starts at $12.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

70%
Momentum

61%
Popularity

61%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Wavity Help and Service Desk Features

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Wavity Help and Service Desk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Standard $12.00 $12.00 per user / month

Features

Email ticketing
Anonymous ticket creation
Ticket auto-assignment
Self-service portal
Out-of-the-box analytics and reporting
Team collaborations
Calendar integration (e.G., Outlook, Google)
Drive integration (e.G., One Drive, Google Drive)
Access controls
Single Sign On (sso)
Mobile app

Professional $25.00 $25.00 per user / month

Features

Includes features of Standard plan, plus
Alert management
Role-based interface
Zero code designer
Zero code analytics and reports
Sla management
WBots
Approval workflows
Custom fields/forms
Agents time tracking on tickets
Average Handling Time (AHT)

Enterprise $40.00 $40.00 per user / month

Features

Includes features of Professional plan, plus
Knowledge Base
Problem Management
Change Management
Advanced Analytics and Reports
Custom Role Based Interface
Advanced Sla Management
AI-based Routing
AI Sentiment Analysis
Slack Integration

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 08/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Wavity Help and Service Desk Pricing