Callbell

About Callbell

Callbell is a futuristic support management platform that enables companies to provide seamless customer support over various channels like Messenger, WhatsApp, Telegram and Instagram. The platform allows users to support their customers on their preferred messaging channel in collaboration with in-house teammates. Moreover, detailed statistics provided by the same can be used to analyse the real-time performance of individual teams, streamline accurate communication strategies and channelise the overall communication mechanism between the company and customers. Callbell enables teams to manage conversations and collaborate with their customers via quick replies, tags, internal notes and automatic assignments. The platform allows administrators and supervisors to stay in control of their overall conversations. Furthermore, Callbell widgets can be installed on the website within 3 minutes to continue with a real-time chat facility. Finally, multilingual seminars organised by Callbell serve as a knowledge base for individual users enabling them to make more productive decisions related to an individual business.

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Pricing

Free Trial Available
Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

72%
Momentum

65%
Popularity

75%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

24/7 (Live rep), Online

Callbell Awards

# 9 Fastest Growing Software Live Chat Software
Q3 2021

Callbell Features

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Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Persistent Chat

Creating a subject-based group conversation that persists over time

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Callbell Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Widget Free

Features

Create your chat widget
Widget statistics
Callbell branding

Chat management Others

€14 per user per month

Features

Chat management Inbox
Connect Facebook Messenger
Connect Telegram
Connect Instagram Direct (€ 20 / month)
Connect WhatsApp (from € 35 / month)

Enterprise Custom

Features

Dedicated support
15+ agents
Multiple teams

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Disclaimer: The pricing details were last updated on 09/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Callbell Pricing