Sirena

About Sirena

Sirena is a Zenvia Company, a WhatsApp official BSP (Business Solutions Provider). They develop technology that simplifies communication between businesses and customers. Whether the clients reach through your site, through a social network, or by walking into your store, make sure they receive the fastest and best quality service through WhatsApp.

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Pricing

Free Trial Not Available
Starts at $99.00.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

82%
Reviews

67%
Momentum

60%
Popularity

74%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

Available

Modes of Support

Online

Sirena Features

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Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

82%

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Knowledge Database

Lets you have an access to all your past chat history and documents

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Sirena Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

Basic $99.00 $99.00 per month

ADDITIONAL USERS: USD 29

Features

3 Users included. Additional users: USD 29.
WhatsApp Shared Inbox / exclusive assignment
WhatsApp, Facebook messenger
Sirena Buttons (WhatsApp click to chat)
Sirena Bots
WhatsApp templates & unlimited HSMs
Automated first contact & replies
Broadcast messages (up to 100 per day)
Automatic client distribution
Automatic customer interaction records
Settings Dashboard
Email support

Pro $299.00 $299.00 per month

ADDITIONAL USERS: USD 39

Features

Includes features of Basic plan, plus
5 Users included. Additional users: USD 39.
Designated Customer Success Executive
Broadcast messages (up to 500 per day)
Organize users into teams
API access for platform interoperability (api.getsirena.com)
Transactional messages
Custom tags and archiving reasons
Chat support

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Disclaimer: The pricing details were last updated on 12/11/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Sirena Pricing