Chatra

About Chatra

A live chat software that helps you to bring a personal touch while communicating to your customers. Chatra comes with a host of features that makes talking with customers easier for you and your agents. All the conversations are saved, including the unsent messages, which makes it a lot easy for you to follow up with a particular customer. Its Intelligent Chat DIstribution feature makes sure no customer is kept waiting for a response. Whenever an agent fails to react to any query in a certain time-frame, the chat is automatically offered to the other agents online. These real-time conversations can be viewed by all your agents and they can join in the conversation whenever they feel like.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $15.00. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

76%
Momentum

64%
Popularity

73%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Chatra Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Chatra Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

MONTHLY YEARLY

Free Free

One Agent

Features

Online & offline chat widget
Basic visitor info
Browser dashboard
Windows & Mac desktop apps
iOS & Android mobile apps
Unlimited concurrent conversations
Notifications
Complete conversation history
E-mail chat transcripts
Read receipts
Agent names, titles and photos
Typing indicators
Google Analytics
WordPress
Shopify
WooCommerce
Ecwid
Bigcommerce
JavaScript API

Essential $15.00 $19.00 per user / month

Features

Online & offline chat widget
Email helpdesk
Facebook messenger
Instagram
Intelligent chat bot
Form & lead capture bot
Targeted messages & triggers
Basic visitor info
Detailed visitor info
Real-time visitor list
Shopping cart contents
Browser dashboard
Windows & Mac desktop apps
iOS & Android mobile apps
Unlimited concurrent conversations
Notifications
Chat notes
Saved replies
Invisible mode
Team chats
Complete conversation history
E-mail chat transcripts
Read receipts
Agent names, titles and photos
Typing indicators
Email open tracking
Group chats
Typing insights
File transfer
Visitor banning
Screensharing via Median
Google Analytics
WordPress
Shopify
WooCommerce
Ecwid
Big Commerce
JavaScript API
Integration with existing users

Pro $23.00 $29.00 per user / month

Features

Includes features of Essential plan, plus
Operating hours
Agent groups
Chat Ratings
Chat Reports
Data export
Slack
Help Scout
Front
amoCRM
Zapier
REST API
Outgoing Webhook

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 30/09/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Chatra Pricing