Dextr.Cloud

About Dextr.Cloud

Deep Dive with Clara AI

Dextr.Cloud is a customer experience managing platform that enables its users to engage customers in the purchasing process and support inquiries. The software uses the latest serverless technology from AWS in order to deliver a secure, elastic and highly available platform for its users. Dextr Omni-channel provides its users with an intuitive and unified interface that enables the agents to respond to customer communications across multiple channels such as email, chat, and social all in one queue. Pre-scripted answers are provided to the commonly asked questions. The software provides its users with a real-time agent and queue performance, silent monitoring or coaching, advanced activity filtering, listen and download recordings, ad-hoc and scheduled closures and personalized company branding. Dextr.Cloud software delivers powerful collaboration features directly to the desktop of the agent and enables them to check availability and quickly connect with knowledge workers for assistance responding to customer issues outside of the ordinary resolution flow. The software also provides robust pre-built integrations with leading CRM solutions so that the agents have the information required to make customers happy.

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Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

60%
Momentum

63%
Popularity

66%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Dextr.Cloud Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

IVR Support

Interactive voice recognition routes the caller to the right agent

Dextr.Cloud Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Dextr.Cloud Custom

The software offers a metered model of:

360 agent minute shift
5 day work week
4.1 week month
50 week year
which is about $2.50 a day.

Features

Customizable branding and login URL
Fine-grained feature access via roles and permissions
SAML support
Team status display
Agent to Agent Voice and Chat Collaboration
Supervisor Monitoring and Coaching
Omni-channel Email, SMS/MMS enables text and pics to the next available agent
Ability to set holiday schedules and “ad hoc” closings with new close prompt (think team meeting)
Enhance activity reporting with click to return call
Directory system (replaces quick connects and enables easy transfer of phone calls in and out of your call center)
Alert Supervisor that assistance is needed with help button
Queue monitor – Including live-look @ calls in queue, max waiting time
Search and play recordings (Own recordings and others)
Search and Review Chat Transcripts
Supervisor login/logout (change agent state), silent monitor and coach!
Push targeted announcements to groups and/or agents for alerts and other notices
Choose output device notifications and customized ringtones
Set “Forced Release” to follow Wrap Up Behavior
Light CRM Notations – history of all previous integrations and notes based on Caller ID

Additional telephony (SMS)

Phone numbers for SMS/MMS at $2 per number per month
Text messages at .015 per message in/out

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Disclaimer: The pricing details were last updated on 04/02/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Dextr.Cloud Pricing