MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
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Deep Dive with Clara AIIt is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to track your agent’s performance and allows you to make dynamic changes in case of emergency needs. In addition, it allows you to build your own customized dashboards that helps to monitor and improve the performance of your caller support solution. It has internal messenger feature using which your agents can collaborate to solve customer issues.
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Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Outbound Call Center
Allows your agent to make outgoing callsInbound Call Center
Allows you to receive an incoming call from customersLive Chat
Allows you to instantly communicate with your customers and/or exchange chat messages onlineProgressive Dialer
Auto dials and connects agents to calls answered by live personsPredictive Dialer
Automatically dials to list of phone numbersQueue Management (Calls)
Allows you to control call queues and distributes call equallyIVR Support
Interactive voice recognition routes the caller to the right agentAuto Call Recording
Automatically records all the ongoing calls.Call Monitoring
Allows you listen to all inbound and outbound calls.Concurrency Support
Allows you to manage multiple calls concurrentlyFree Trial
Not available
Plus Custom
Features
Add-Ons
Omni-Gold Custom
Features
Dialer-Gold Custom
Features
Ultimate Custom
Features
Screenshots of Vendor Pricing Page
Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about XCALLY Pricing
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
XCALLY Overview
Agent Interaction...
Agents
Cally Square IVR ...
Chat Interaction
Customer Journey
What is XCALLY used for?
XCALLY is Call Center Software. XCALLY offers the following functionalities:
Learn more about XCALLY features.
What are the top alternatives for XCALLY?
Here`s a list of the best alternatives for XCALLY:
Does XCALLY provide API?
Yes, XCALLY provides API.
Vendor Details
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