Calabrio One

About Calabrio One

It is one of the powerful call center solution that helps you to build a modern contact center. It allows you to create a central command center where you can manage all the inbound and outbound calls. Using this software, you can monitor all calls in real-time and it auto-records every call that can be used for quality analysis. It has an advanced analytics feature which tracks all customer interactions and extract insights. In addition, it has cross-platform reporting tool which collects all the interaction data and generates an effective report. Using its customized dashboard, you can deliver instant feedbacks to your agents by monitoring their calls.

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Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%
Reviews

82%
Momentum

63%
Popularity

83%

Platforms Supported

Browser Based (Cloud)
Desktop App (Windows)

Organization Types Supported

Medium Business
Small Business

API Support

Modes of Support

24/7 (Live rep)

Calabrio One Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Queue Management (Calls)

Allows you to control call queues and distributes call equally

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

IVR Support

Interactive voice recognition routes the caller to the right agent

Calabrio One Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Calabrio ONE Custom

Unified workforce optimization (WFO) suite

Call recording
Quality management
Workforce Management
Calabrio Analytics
Data Management

Disclaimer: The pricing details were last updated on 25/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Calabrio One Pricing

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Calabrio One Reviews

User Rating

4.3/5 (Based on 404 Ratings)

Rating Distribution

Excellent
42.6%
Very Good
43.3%
Average
12.6%
Poor
0.5%
Terrible
1%

User Sentiments

User-friendly interface, Extensive reporting capabilities, Efficient scheduling and forecasting, Excellent customer support

Limited third-party integrations, Data Explorer complexity, Occasional software bugs and glitches, Slow processing speeds

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Review Summary

Users praise Calabrio One's user-friendly interface, ease of use, and comprehensive features. Many reviewers highlight its robust reporting and analytics capabilities, which provide valuable insights for improving agent performance and customer satisfaction. The platform's ability to integrate with various third-party applications is also appreciated. However, some users mention occasional technical glitches and limitations in customization options. Additionally, the pricing is seen as a potential drawback for some businesses. Overall, Calabrio One is generally well-received by users, who commend its user-centric design, powerful functionality, and positive impact on their operations.