DoneDone

About DoneDone

DoneDone is a simple issue tracker primarily used by digital agencies to manage the development, testing, and customer support of websites, apps, and other software. DoneDone Mailboxes simplify email communication between your support agents, production team, and customers. Discuss, assign, and resolve tickets without messy email chains and ccs.

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Pricing

Free Trial Available
Starts at $4.00.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

84%
Momentum

60%
Popularity

75%

Platforms Supported

Browser Based (Cloud)
Mobile App (iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

DoneDone Features

Show Feature Explanation

Show Missing Features

Bug Tracking Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Release Management

The process includes planning, managing, scheduling, and controlling a software build through different stages and environments.

Issue Tracking

Helps to manage and maintain issue logs and its activity

Filtering

To match the instances against a set of search criteria.

Dashboard (Bug Tracking)

Monitors bug activity and latest updates of an assignment for a team or project

Backlog Management

Helps to prioritize backlog items and accomplish the most critical tasks.

Bug Assignment

An essential activity aims to assign bugs to appropriate developers based on expertise and recency.

Reports

Comes with reporting capabilities and features custom pre-built reports

Workflow Management

Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Storage and Retrieval

Helps to store, retrieve (search) and organize bug information

Role Management

Helps regulate access to systems, based on individual roles

DoneDone Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

MONTHLY YEARLY

Collaborate $4.00 $5.00 per user / month

Features

Unlimited Users
Unlimited Projects
Custom Workflows
Issue Reporting
Integrations
Issue Templates
Due Dates
API Access

All plan features

Hourly Data Backups
SSL And Password Encryption
File Attachments
Tablet And Mobile Support
Free Customer Support
Secure API
99.9% Uptime
24/7 Monitoring

Outreach $8.00 $10.00 per user / month

Features

Includes features of Collaborate plan, plus
Unlimited Support Agents
Unlimited Mailboxes
Customer Support Reporting
Saved Replies
Auto Responses
Office hours

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Disclaimer: The pricing details were last updated on 11/12/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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DoneDone Reviews

User Rating

4.7/5 (Based on 102 Ratings)

Rating Distribution

Excellent
69.6%
Very Good
25.5%
Average
4.9%
Poor
0%
Terrible
0%

User Sentiments

Ease of Use, Clean User Interface, Efficient Ticket Support System, Effective Project Management

Limited Customization Options, Lack of Extensive Integrations, Limited Reporting Functionality, Absence of a Knowledge Base

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Review Summary

DoneDone users generally praise its intuitive interface, customizable features, and helpful customer support. Many reviewers highlight its ability to streamline project management and task tracking, improving team collaboration and productivity. DoneDone's user-friendly design and robust reporting capabilities are also frequently mentioned as strengths. While some users express concerns about occasional bugs and limitations in certain features, the overall sentiment is positive, with many reviewers recommending DoneDone for its ease of use, efficiency-boosting features, and positive impact on project management processes.

Pros

Simple and intuitive user interface, allowing teams to quickly adapt and collaborate.
Robust project tracking capabilities with customizable workflows and automation features.

Cons

Limited native integrations with other software, requiring thirdparty tools or manual workarounds.
Steep learning curve for new users, potentially hindering the initial onboarding process.

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What is DoneDone used for?

DoneDone is Bug Tracking Software. DoneDone offers the following functionalities:

Release Management
Issue Tracking
Filtering
Dashboard (Bug Tracking)
Backlog Management
Bug Assignment
Reports
Workflow Management
Ticket Management
Task Management

Learn more about DoneDone features.

What are the top alternatives for DoneDone?

Here`s a list of the best alternatives for DoneDone:

Does DoneDone provide API?

Yes, DoneDone provides API.

DoneDone Contact

Vendor Details

Austin, Texas Founded : 2007

Contact Details

Not available

https://www.donedone.com/

Social Media Handles

Linkedin 84

Twitter 646

Facebook 244

Youtube 120

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This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

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