Freshchat Pricing: Cost and Pricing plans

Freshchat Pricing

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Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Insights for Live Chat Software

The Average Cost of a basic Live Chat Software plan is $19 per month.
Freshchat pricing starts at $15/month, which is 21% lower than similar services.
61% of Live Chat Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 42% offer a Freemium Model Allows users to access basic features at no cost..

MONTHLY YEARLY

Free (Messaging) Free

Up to 100 agents

For getting started

Features

Chatbots (Freddy)
Chatbot Analytics (Freddy)
Inbox Views
Topics
Groups
Conversation Labels
Bulk Actions
User Properties
Mobile SDK
WordPress
Freshdesk integration
Shopify
10K MUV/account
24 x 5 email support included with all plans
24 x 5 chat support included with all paid plans
Additional bot sessions: $75 for 1000 bot sessions/month

Growth (Messaging) $15.00 $18.00 per user / month

For fast growth

Features

Includes features of Free plan, plus
Up to 2000 bot sessions/month (Free)
Assignment Rules
Priority Inbox
Canned Responses
Private Notes
User Events & Timeline
User Segmentation
Business Hours (Global)
Offline experience
Basic Dashboard
FAQs
Conversations Overview Report
Facebook Messenger
Files
Marketplace (App Store)
100K MUV/agent
24 x 5 email support included with all plans
24 x 5 chat support included with all paid plans
Additional bot sessions: $75 for 1000 bot sessions/month

Pro (Messaging) $39.00 $47.00 per user / month

For high performance

Features

Includes features of Growth plan, plus
Up to 3000 bot sessions/month (Free)
WhatsApp Business (Popular)
Apple Messages for Business
Auto-resolve
IntelliAssign
Business Hours (by Groups)
Co-Browsing
Live Translate
Advanced Dashboard
Advanced Automations (Popular)
Team Performance Report
Agent Availability Report
Roles and Permissions
CSAT Survey and Report
Conversation APIs
200K MUV/agent
24 x 5 email support included with all plans
24 x 5 chat support included with all paid plans
Additional bot sessions: $75 for 1000 bot sessions/month

Enterprise (Messaging) $69.00 $83.00 per user / month

For enterprise-grade support

Features

Includes features of Pro plan, plus
Up to 5000 bot sessions/month (Free)
Allowed IPs
Allowed Domains
User Authentication(JWT)
400K MUV/agent
24 x 5 email support included with all plans
24 x 5 chat support included with all paid plans
Additional bot sessions: $75 for 1000 bot sessions/month

Growth Omnichannel $29.00 $35.00 per user / month

For fast growth

Everything in Growth of Freshdesk Support Desk, Messaging and Contact Center and more...

Features

Up to 2000 bot sessions / month (Free) (Freddy)
Up to 2000 incoming minutes/month (Free)
Email, Social, Messaging, Telephony channels
Knowledge Base
Chatbot Builder
Chatbot Analytics
Topics
Contact Management
Custom Inbox Views
SLA and Business Hours
Marketplace Apps
Automations
Data Center Location
Ticket, Conversation, and Call Reports
Basic Omnichannel Dashboard
SMS
Additional bot sessions: $75 for 1000 bot sessions/month

Pro Omnichannel $59.00 $71.00 per user / month

For high performance

Everything in Pro of Freshdesk Support Desk, Messaging and Contact Center and more...

Features

Up to 3000 bot sessions/month (Free) (Freddy)
Up to 3000 incoming minutes/month (Free)
Custom SLA and Business Hours
Custom Roles and Permissions
Custom Reporting and Dashboards
WhatsApp Business
Apple Messages for Business
Team Performance Report
Advanced Automations
Multilingual Support
Multi product (up to 5)
Extendable API limits
Collaborators (up to 5000)
Knowledge Base Versioning
Holiday Routing
Agent Availability Report
Advanced Call Management
CSAT Survey & Report
Custom Apps
Additional bot sessions: $75 for 1000 bot sessions/month

Enterprise Omnichannel $99.00 $119.00 per user / month

For enterprise-grade support

Everything in Enterprise of Freshdesk Support Desk, Messaging and Contact Center and more...

Features

Up to 5000 bot sessions/month (Free) (Freddy)
Up to 5000 incoming minutes/month (Free)
IP Range Restriction
Sandbox
Agent Assist Bot (Freddy)
Email Bot (Freddy)
Auto-triage (Freddy)
Canned Responses Suggester (Freddy)
Solutions Suggester (Freddy)
Allowed IPs
Audit Log
KB Approval Workflow
Collaborators (up to 5000)
Agent Shifts
Thank you Detector
Social Signals
User Authentication (JWT)
RPA Connectors
Omnichannel Routing
Voicebot (Beta)
Speech-enabled IVR (Freddy)
Abandoned Call Metrics
Service Level Monitoring
Additional bot sessions: $75 for 1000 bot sessions/month

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 22/06/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Freshchat FAQs

How much does Freshchat cost?

The pricing for Freshchat starts at $15.00 per user per month. Freshchat has 6 different plans:

Growth (Messaging) at $15.00 per user per month.
Growth Omnichannel at $29.00 per user per month.
Pro (Messaging) at $39.00 per user per month.
Pro Omnichannel at $59.00 per user per month.
Enterprise (Messaging) at $69.00 per user per month.
Enterprise Omnichannel at $99.00 per user per month.

Freshchat also offers a Free Plan with limited features.

Learn more about Freshchat pricing.

Does Freshchat offer a free plan?

Yes, Freshchat offers a free plan.

Learn more about Freshchat pricing.

Compare Freshchat Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Freshchat	15	per month	per user		Freshchat Pricing
Zendesk Chat	-	-	-	-	Zendesk Chat Pricing
Tidio Chat	12.5	per month	-	-	Tidio Chat Pricing
Comm100 Live Chat	29	per month	per user	+	Comm100 Live Chat Pricing
LiveChat	16	per month	per user	+	LiveChat Pricing
Smartchat	49	per month	-	+	Smartchat Pricing
Tiledesk	-	-	-	-	Tiledesk Pricing
ClickDesk	12.99	per month	per user	-	ClickDesk Pricing
LiveAgent	15	per month	-	+	LiveAgent Pricing
Intercom	59	per month	-	-	Intercom Pricing

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Freshchat Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Call Me Option

Allows your visitors to speak to your agents directly over the phone