Hiver is an email collaboration that lets them manage their shared inboxes using their Gmail accounts. If they use shared inboxes within their company such as support, help desk, or sales teams then they can access, delegate, and track emails sent and received from these accounts from within Gmail. Hiver keeps the same structure as your previous team inboxes but lets them manage them from one place, which helps improve efficiency and boost collaboration, both within teams and across your company as a whole. Hiver also allows you to assign owners to email, as well as add and track the status of each email. It provides a general overview of your team’s workflow and activities and lets you track which team member is working on which emails. Hiver’s insights into performance allow them to find areas in which they can improve.
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Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Cooperative Writing
Allows multiple people work on creating or editing a documentChat (Messaging)
Allows users to collaborate better by exchanging views and collect information through chatting or textingAudio Video Conferencing
Helps in conducting audio and or video conferencing to allow better discussion and exchange of ideasContent Management
Helps you to create and customize your contents to make user and SEO friendlyTask Management
Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.Project Management
Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.Contact Management
Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.Synchronous Editing
Allow users to edit the same document at the same time on a simultaneous basisGroup Calendars
Helps the user to stay updated and alert with upcoming deadlines, important events, dates, etcDiscussion Boards
Provides a virtual discussion site where team members can interact through posted messages or by leaving commentsBrainstorming
Allows team members and others coming together to encourage new idea/solution generation within a groupDocument Management
Ability to store and manage various information and documents in electronic format.Version Control
It gives the team the ability to recall specific versions of a document, code, content, file, or folder that records changes over time.Multi-Channel Communication
Helps in receiving queries and offering help through multiple channelsMacros (Templated Responses)
It helps to store, create, and send pre-written responses to maintain the flow of the conversation.Document Storage
Helps in storing the documents electronically and in a systematic wayCustomizable Branding
This feature enables the customization of brand marketing to meet specific requirements and preferences.Ticket Management
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolvedSurveys & Feedback
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedbackKnown Issue Management
Helps to tackle and to manage familiar issues or routine challengesKnowledge Base
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.Contract (SLA Management)
Helps to manage, automating and organizing important aspects concerning a service-level agreementAutomated Routing
It helps in automatically directing queries and data to the appropriate agent.Alerts (Escalation)
Helps to route critical tickets to the boss or in-house experts and alerting against them when such comeLive Chat
Allows you to instantly communicate with your customers and/or exchange chat messages onlineMulti-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresConcurrent Calling
Allows to place more calls simultaneously without reducing call quality.AI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Incident Management
Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in futureSocial Media Integration
Enables integrating the software with social media for better reach and coverageCommunity Forums
Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the companySelf Service Portal
Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functionsMulti-language Support
Available in multiple languages to support global customersFree Trial
Available
Lite Others
Features
Pro Others
Features
Enterprise Others
Features
Screenshots of Vendor Pricing Page
Learn more about Hiver Pricing
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Featured
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Hiver - World's 1...
How Hiver makes c...
What is Hiver used for?
Hiver is Collaboration Software. Hiver offers the following functionalities:
Learn more about Hiver features.
What are the top alternatives for Hiver?
Here`s a list of the best alternatives for Hiver:
Does Hiver provide API?
No, Hiver does not provide API.
Vendor Details
San Jose, California Founded : 2011Social Media Handles
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