Nextiva

About Nextiva

Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience.

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Pricing

Free Trial Not Available
Starts at $18.95. Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

100%
Momentum

69%
Popularity

99%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

24/7 (Live rep), Business Hours, Online

Nextiva Awards

# 1 Most Popular Call Center Software
Q1 2020

# 1 Most Searched Call Center Software
Q1 2020

Nextiva Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Nextiva Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

Essential (Business communication) $18.95 $25.95 per user / month

Features

Unlimited voice & video calling
Voicemail
Toll-free numbers
Outlook/Google Contacts Integrations
Unlimited internet fax

Professional (Business Communication) $22.95 $30.95 per user / month

Features

Everything in Essenti al, plus:
Unlimited conference calls, 40 participants
Unlimited video conferencing
Screensharing
Auto attendant (multi-level)
Mobile and Desktop SMS/MMS
Salesforce/HubSpot Integrations

Enterprise (Business Communication) $32.95 $40.95 per user / month

Features

Everything in Professional, plus:
Unlimited participants on voice & video conferencing
Call recording
Unlimited video conference recording
Voicemail transcription
Microsoft Teams/Custom Integrations
Single Sign On

Core (Contact Centre) Custom

Features

Blended inbound/outbound
Agent desktop plus
Geo redundancy
Call recording
Nextiva Business Phone Service integration

Premium (Contact Centre) Custom

Features

EVERYTHING IN CORE, PLUS:
Chat
Email
SMS
Essential quality management (QM)

Optimum (Contact Centre) Custom

Features

EVERYTHING IN PREMIUM, PLUS:
Enterprise quality management (QM)
Proactive notification
Enterprise workforce management (WFM)

Ultimate (Contact Centre) Custom

Features

EVERYTHING IN OPTIMUM, PLUS:
Interactions analytics
Graphical no-code workflows
Entire workflow automation suite

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Disclaimer: The pricing details were last updated on 12/07/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Nextiva Pricing

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Nextiva Reviews

User Rating

4.6/5 (Based on 6,553 Ratings)

Rating Distribution

Excellent
79.8%
Very Good
10.6%
Average
3%
Poor
1.1%
Terrible
5.6%

User Sentiments

Knowledgeable Customer Support, User-Friendly Interface, Reliable Service, Comprehensive Features

Mobile App Issues, Lengthy Hold Times, Inconsistent Call Quality, Complicated Setup Process

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Review Summary

Overall, users appreciate Nextiva's user-friendly interface, ease of setup, and comprehensive features. They find the VoIP call quality reliable and the video conferencing capabilities satisfactory. Users also commend the helpful customer support team and extensive training resources. However, some users express concerns about occasional technical glitches, limited customization options, and pricing. Additionally, users suggest improvements in the mobile app and integrations with other business tools.