Respond.io

About Respond.io

respond.io is an intuitive business messaging platform for marketing, sales, support & engineering teams, helping them gather contacts from different channels in one place. The platform empowers teams with an impressive speed of messaging and starts closing deals and tickets 3 times faster. Users can create extraordinary customer profiles with all messaging, web chat, SMS and email interactions merged into a single contact. They can send alerts, promotions or updates with the dependability of SMS over any channel by maintaining just one API. respond.io helps teams to co-operate on conversations and deliver amazing customer experiences, faster. Users can find all of the customer’s chats in a single place even if they have communicated over different channels. They get a real-time analytics dashboard to easily toggle between different chats of different customers. Moreover, respond.io provides easy automation like tagging, assigning or even replying to messages so that teams can deliver better services in less time.

Deep Dive with Clara AI

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Pricing

Free Trial Available
Starts at $79.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

75%
Momentum

73%
Popularity

86%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Respond.io Awards

# 12 Fastest Growing Software Live Chat Software
Q3 2021

Respond.io Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Persistent Chat

Creating a subject-based group conversation that persists over time

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Respond.io Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

Starter $79.00 $99.00 per month

5 Users Included

Additional Users at $12 per Month billed Yearly
Additional Users at $15 per Month billed Monthly

For sales teams to manage conversations and achieve sales goals across multiple channels

Features

Team & Custom Inboxes
Mobile App
Respond AI: AI Prompt
Respond AI: AI Assist
Basic Reports
Two-Factor Authentication (2FA)
Growth Widgets
Data Export

Growth $159.00 $199.00 per month

10 Users Included

Additional Users at $20 per Month billed Yearly
Additional Users at $25 per Month billed Monthly

Starts at 1,000 Monthly Active Contacts

For marketing and sales teams looking to maximize conversions over conversations with automation and AI

Features

Includes features of Starter plan, plus
Broadcasts
Workflows
Respond AI: AI Agent
Advanced Reports
Zapier & Make Integrations
Developer API

Advanced $279.00 $349.00 per user / month

10 Users Included

Additional Users at $24 per Month billed Yearly
Additional Users at $30 per Month billed Monthly

Starts at 1,000 Monthly Active Contacts

For marketing and sales teams needing advanced integrations, multiple workspaces, and security enhancements

Features

Includes features of Growth plan, plus
Mask Phone Number & Email Address
Multiple Workspaces
HTTP Requests in Workflows
Incoming & Outgoing Webhooks
Single Sign-On (SSO)
Custom Channels

Enterprise Custom

Unlimited Users

Custom Monthly Active Contacts

For marketing and sales teams requiring a large number of user seats, workspaces and increased API rate limits. The software offers Enterprise pricing plan on basis of request.

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Disclaimer: The pricing details were last updated on 12/12/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Respond.io Pricing

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Respond.io Reviews

User Rating

4.7/5 (Based on 151 Ratings)

Rating Distribution

Excellent
84.1%
Very Good
9.3%
Average
2%
Poor
1.3%
Terrible
3.3%

User Sentiments

Ease of Use, Excellent Customer Support, Extensive Integrations, Workflow Automation

Mobile App Issues, Slow Loading Times, Limited Customization Options, Email Functionality Limitations

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Review Summary

Users widely appreciate the user-friendly interface and ease of use of this software. The live chat, chatbot, and automation features are highly praised for their effectiveness in improving customer engagement and streamlining communication. Additionally, the analytics and reporting capabilities are often mentioned as valuable assets for tracking and improving performance. However, some users have expressed concerns about the occasional technical issues and limitations in customization options. Overall, the positive feedback suggests that this software is a reliable solution for businesses seeking to enhance their customer service and communication channels.

Pros

Scalable and easytouse chatbot platform.
Offers various features like AIpowered responses, automation, and analytics.
Integrates seamlessly with popular platforms and tools.

Cons

Some users have reported difficulties with the chatbot's understanding of complex queries.
Limited customization options for chatbots.
Respond.io:
Pros:
Userfriendly interface and straightforward setup process.
Supports multiple messaging channels, including SMS, email, and social media.
Offers powerful automation features and prebuilt templates.