Sharpen

About Sharpen

Deep Dive with Clara AI

Sharpen is a contact centre management platform that enables companies to create perfect customer experiences. The platform can be used to coach and develop agents and provide them with the needed autonomy and tools, so they can work at their best level. Further, companies can provide their agents with complete customer information that helps to make better decisions. Thus making every customer touchpoint more personal. Sharpen allows users to plan and implement interactions and workflows with their business partners who share the same goals, which also improves the chances of overall success. The platform lets users streamline their processes, cut overhead costs and eliminate on-premises hardware expenses. It also offers custom reports to individual companies containing detailed insights that help them to take the right actions and make informed decisions. Thus improving the overall experiences of both agents and customers. Furthermore, Sharpen is a HIPAA, ISO27001 and SOC 2 Type II compliant platform through which it offers exceptional data security and privacy to individual users.

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Pricing

Free Trial Not Available
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

80%
Reviews

75%
Momentum

66%
Popularity

71%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep)

Sharpen Features

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Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

80%

Inbound Call Center

Allows you to receive an incoming call from customers

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Outbound Call Center

Allows your agent to make outgoing calls

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Sharpen Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

Sharpen Voice $5.00 $5.00

Plan Features

Administrator Configuration
Financially Backed SLA’s
Support: Customer Care
Client Experience - Additional Charge
Telco - Additional Charge

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Sharpen Connect $15.00 $15.00

Plan Features

Cloud-Native Platform
Security & Compliance
Administrator Configuration
Unified Communications
Financially Backed SLA’s
Development Tools
Support: Customer Care
Client Experience - Additional Charge
Telco - Additional Charg e

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Sharpen Empower $109.00 $109.00

$109 Based on a 2-year annual contract

Plan Features

Cloud-Native Platform
Security & Compliance
Administrator Configuration
Unified Communications
Financially Backed SLA’s
Development Tools
Support: Customer Care
Client Experience - Additional Charge
Integrations
Analytics & Insights
Omni-Channel
Agent Desktop
Supervisor Interface
ACD
Sharpen Logic: IVR/IVA
Sharpen University: WFO/QA
Survey
Sharpen Tables
Actions: Automated Robotic Processes
Cadence: Outbound Campaign Manager - Additional Charge
Telco - Additional Charge

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Disclaimer: The pricing details were last updated on 04/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Sharpen Pricing