Tryvium Desk is an enterprise collaboration platform that extends the Skype for Business functionality to Service Desk and CRM tools. Developed by Sensiple, Tryvium Desk integrates seamlessly with ITSM and CRM tools to provide an enhanced and more efficient customer experience. This powerful integration allows enterprises to streamline their customer service processes, ensuring that support teams can respond quickly and effectively to customer needs. Additionally, Tryvium Desk helps organizations leverage their existing investment in Skype for Business and Office365, maximizing the value of these powerful tools for improved customer service delivery. By incorporating Tryvium Desk into their operations, enterprises can achieve greater operational efficiency and higher customer satisfaction.
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SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Outbound Call Center
Allows your agent to make outgoing callsInbound Call Center
Allows you to receive an incoming call from customersConcurrency Support
Allows you to manage multiple calls concurrentlyLive Chat
Allows you to instantly communicate with your customers and/or exchange chat messages onlineProgressive Dialer
Auto dials and connects agents to calls answered by live personsQueue Management (Calls)
Allows you to control call queues and distributes call equallyIVR Support
Interactive voice recognition routes the caller to the right agentAuto Call Recording
Automatically records all the ongoing calls.Predictive Dialer
Automatically dials to list of phone numbersCall Monitoring
Allows you listen to all inbound and outbound calls.Free Trial
Not available
Tryvium Desk Custom
Features
Learn more about Tryvium Desk Pricing
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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What is Tryvium Desk used for?
Tryvium Desk is Call Center Software. Tryvium Desk offers the following functionalities:
Learn more about Tryvium Desk features.
What are the top alternatives for Tryvium Desk?
Does Tryvium Desk provide API?
No, Tryvium Desk does not provide API.
Vendor Details
Iselin, New JerseySocial Media Handles
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