contactSPACE

About contactSPACE

Deep Dive with Clara AI

contactSPACE is an automatic and efficient contact centre software that comes with a plethora of innovative features. With this software, you can keep each and every call customized and on-message. Moreover, you can make the most-suitable contact at a precise time so that you get the best results with more conversations and fewer efforts. If you are not satisfied with the default interface then this software allows you to take control, and generate the best agent interface that you desire; thanks to the drag-and-drop visual editor. contactSPACE also comes with robust contact strategies as you can use post-call surveys, easily-customisable IVRs, diallers, call queues, and professional routing to produce a smooth experience to the consumers in your contact centre. In addition to that, you can use phone payments that are PCI-compliant, halting the recording at the time of transmission while managing the communication via the process.

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Pricing

Free Trial Not Available
Starts at $105.00.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

75%
Momentum

63%
Popularity

76%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Medium Business
Small Business
Individuals

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

contactSPACE Features

Show Feature Explanation

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

contactSPACE Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

Silver $105.00 $105.00 per user / month

Features

Initiatives : 10
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides®
Voice analytics**
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler

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Gold $139.00 $139.00 per user / month

Features

Initiatives : Unlimited
Includes features of Silver plan, plus
Inbound
Outcome-driven templated SMS/email**
Progressive dialler

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Platinum $175.00 $175.00 per user / month

Features

Includes features of Gold plan, plus
CRM integration
Master database
Access to contactSPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler

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Diamond $239.00 $239.00 per user / month

Features

Includes features of Platinum plan, plus
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
playspace
Intellicast®

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Disclaimer: The pricing details were last updated on 05/11/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about contactSPACE Pricing