Forethought AI

About Forethought AI

Deep Dive with Clara AI

With Forethought, you can immediately address frequent instances, predict and prioritize tickets, and provide relevant knowledge to support agents—all from a single AI-powered platform. Forethought Solve is much more than a self-help tool. Instead, it consumes and learns from every previous ticket, email, and knowledge base article in order to determine how to best assist incoming support requests. Rather than navigating a clumsy chatbot, your consumer may almost instantaneously receive an accurate, natural response. Your teams may also use the new Workflow Builder to create automated workflows that automatically identify user intent, allowing customers to experience genuinely seamless self-service. Forethought Triage will assist your team in determining which support tickets should be dealt with first and by which agent. It can understand customer mood and intent to help match the ticket with the best agent to help them, depending on the agent's prior performance, rather than flagging issues based on keywords like standard triage and routing solutions.

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Pricing

Free Trial Not Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

74%
Momentum

68%
Popularity

76%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Business Hours, Online

Forethought AI Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Forethought AI Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Forethought AI Custom

Features

Solve
Discover
Triage
Integrations
Assist
Security

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Disclaimer: The pricing details were last updated on 22/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Forethought AI Reviews

User Rating

4.3/5 (Based on 136 Ratings)

Rating Distribution

Excellent
55.9%
Very Good
28.7%
Average
11.8%
Poor
0%
Terrible
3.7%

User Sentiments

Improved Customer Support Efficiency, Fast and Accurate Knowledge Base Access, Time-Saving Automation, Excellent Customer Support

Occasional Software Bugs, Inaccurate Article Suggestions, Limited Reporting Functionality, Steep Learning Curve

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Review Summary

User reviews of Forethought AI highlight its potential to streamline customer support and enhance agent efficiency. While users praise the intuitive interface and the helpfulness of the support team, concerns persist regarding the accuracy of the AI chatbot's responses and the platform's reporting capabilities. The AI's ability to learn and improve over time is recognized, but some users express frustration with its initial accuracy and the need for ongoing adjustments. Overall, Forethought AI is seen as a promising tool with great potential, but it requires further refinement to fully realize its potential.

Pros

The AI learns from past interactions, providing relevant solutions.
Forethought helps agents find answers quickly, improving response time.
Seamless integration with Zendesk makes it userfriendly and efficient.

Cons

The AI chatbot can be unhelpful and frustrating, often providing inaccurate assistance.
Sometimes the AI fails to recognize relevant keywords, hindering its effectiveness.
The AI requires a lot of data to be effective, and the accuracy may be inconsistent at first.

AI-Generated from the text of User Reviews

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