87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
AI-powered customer service for smarter, faster, and personalized support
Free Trial
Available
No Credit Card Required, Get Started for Free
The Average Cost of a basic Help Desk Software plan is $19 per month.
Microsoft Dynamics 365 Customer Service pricing starts at $50/month, which is 163% higher than similar services.
69% of Help Desk Software offer a Free Trial , while 20% offer a Freemium Model .
Dynamics 365 Customer Service Professional $50.00 $50.00 per user / month
Get core customer service capabilities to get started with basic resources for self-service, case management, and knowledge management.
Features
Note:
[1] Discount pricing available when purchased with Dynamics 365 Customer Service Enterprise.
[2] Customer Service application subscriptions include an option to embed Power BI content. A separate Power BI license may be required to configure access to the content.
[3] For more information, see the Dynamics 365 Licensing Guide.
[4] Applies to custom applications within the same environment as the Dynamics 365 application.
[5] Applies to workflows that map to the context of the Dynamics 365 application.
[6] Purchase capacity for digital messaging with Microsoft Copilot Studio.
[7] Dynamics 365 Contact Center voice capabilities are powered by Azure Communication Services and priced separately. Existing carriers and calling plans are supported by Azure Direct Routing.
Dynamics 365 Customer Service Enterprise $105.00 $105.00 per user / month
Get advanced customer service capabilities for a personalized experience, improved service representative productivity, and optimized operations.
Features
Dynamics 365 Customer Service Premium $195.00 $195.00 per user / month
Transform customer engagement with an integrated contact center and CRM service solution—all powered by generative AI.
Features
Screenshots of Vendor Pricing Page
Disclaimer: The pricing details were last updated on 26/02/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
How much does Microsoft Dynamics 365 Customer Service cost?
The pricing for Microsoft Dynamics 365 Customer Service starts at $50.0 per user per month. Microsoft Dynamics 365 Customer Service has 3 different plans:
Learn more about Microsoft Dynamics 365 Customer Service pricing.
Does Microsoft Dynamics 365 Customer Service offer a free plan?
No, Microsoft Dynamics 365 Customer Service does not offer a free plan.
Learn more about Microsoft Dynamics 365 Customer Service pricing.
| Product Name | Starting Price ($) | Billed | Unit | Free Trial | Learn More |
|---|---|---|---|---|---|
Microsoft Dynamics 365 Customer Service
|
50 | per month | per user | Microsoft Dynamics 365 Customer Service Pricing | |
Help Scout
|
50 | per month | - | Help Scout Pricing | |
Freshdesk
|
15 | per month | - | Freshdesk Pricing | |
Zoho Desk
|
7 | per month | per user | Zoho Desk Pricing | |
LiveAgent
|
15 | per month | - | LiveAgent Pricing | |
SysAid
|
- | - | - | SysAid Pricing | |
Jitbit Helpdesk
|
24.92 | per month | - | Jitbit Helpdesk Pricing | |
TeamSupport
|
29 | per month | - | TeamSupport Pricing | |
Kustomer
|
89 | per month | - | Kustomer Pricing | |
Gladly
|
- | - | - | Gladly Pricing |
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Unique Features
Multi-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresAI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Multi-language Support
Available in multiple languages to support global customersStandard Features
Concurrent Calling
Allows to place more calls simultaneously without reducing call quality.Incident Management
Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in futureSocial Media Integration
Enables integrating the software with social media for better reach and coverageMulti-Channel Communication
Helps in receiving queries and offering help through multiple channelsMacros (Templated Responses)
It helps to store, create, and send pre-written responses to maintain the flow of the conversation.Document Storage
Helps in storing the documents electronically and in a systematic wayCustomizable Branding
This feature enables the customization of brand marketing to meet specific requirements and preferences.Ticket Management
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolvedSurveys & Feedback
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedbackKnown Issue Management
Helps to tackle and to manage familiar issues or routine challengesKnowledge Base
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.Contract (SLA Management)
Helps to manage, automating and organizing important aspects concerning a service-level agreementCommunity Forums
Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the companyAutomated Routing
It helps in automatically directing queries and data to the appropriate agent.Alerts (Escalation)
Helps to route critical tickets to the boss or in-house experts and alerting against them when such comeSelf Service Portal
Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functionsLive Chat
Allows you to instantly communicate with your customers and/or exchange chat messages online
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