88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Customer Service QA Software
mySQM customer service QA software is built for call center agents to provide them with real-time feedback, quality assurance, coaching, and recognition to deliver great CX. mySQM customer service QA software empowers, recognizes, and engages agents by providing them real-time feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time, actionable reports (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers.
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Deep Dive with Clara AI
Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Outbound Call Center
Allows your agent to make outgoing callsInbound Call Center
Allows you to receive an incoming call from customersConcurrency Support
Allows you to manage multiple calls concurrentlyLive Chat
Allows you to instantly communicate with your customers and/or exchange chat messages onlineProgressive Dialer
Auto dials and connects agents to calls answered by live personsQueue Management (Calls)
Allows you to control call queues and distributes call equallyIVR Support
Interactive voice recognition routes the caller to the right agentAuto Call Recording
Automatically records all the ongoing calls.Call Monitoring
Allows you listen to all inbound and outbound calls.Predictive Dialer
Automatically dials to list of phone numbersFree Trial
Not available
mySQM Customer Service QA Custom
Features
Disclaimer: The pricing details were last updated on 20/06/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about mySQM Customer Service QA Pricing
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
First Call Resolu...
Establishing Goal...
mySQM™ Customer S...
What is mySQM Customer Service QA used for?
mySQM Customer Service QA is Call Center Software. mySQM Customer Service QA offers the following functionalities:
Learn more about mySQM Customer Service QA features.
What are the top alternatives for mySQM Customer Service QA?
Does mySQM Customer Service QA provide API?
No, mySQM Customer Service QA does not provide API.
Vendor Details
Coeur d'Alene, IdahoSocial Media Handles
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